Effective date: January 1, 2020

Citizen Watch Company of America, Inc. (“Citizen”, “we”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us. We have created this Privacy Policy to inform you of our policies regarding the collection, use and disclosure of personal information and the choices you have associated with that information.

This Privacy Policy applies to all personal information collected about you by Citizen when you do any of the following (collectively, the “Services”): (i) visit our stores; (ii) communicate with us during any written, electronic, and oral communications; (iii) use our website https://www.citizenwatch.com, https://www.czsmart-youq.com/ and all corresponding webpages, websites or mobile applications that link to this Policy (the “Site”); and (iv) use any other features or content owned or operated by Citizen.

Before using our Services, please carefully read our Terms and Conditions (“Terms”), which you can view here: https://www.czsmart-youq.com/terms.html, and this Privacy Policy. Unless otherwise defined in this Privacy Policy, the terms used in this Policy have the same meanings as in our Terms. By using this Site, you consent to the collection and use of the personal information in accordance with this Privacy Policy and our Terms. If you do not feel comfortable with any part of this Privacy Policy or our Terms, you should not use or access our Services.

We may update this Privacy Policy from time to time and make changes to information previously collected, as permitted by law. We will post changes to this page, so be sure to check back periodically. We may also decide to notify our users by email of material changes prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. Changes to this Privacy Policy are effective as of the date noted.

1. INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect personal information when you use our Services. Personal information is any information that relates to you, identifies you personally, or could be used to identify you, such as your name, mailing address, email address, or telephone number.

The types of personal information that we may collect about you include, but are not limited to: information you provide to us, information collected automatically about your use of our Site and services, information from third parties, and information received from other sources to help us supplement our records, improve the personalization of our service to you, and to detect fraud.

Information You Voluntarily Provide to Us

We may collect personal information from users who: purchase product from us; register a purchased product with us; review our products; participate in on-line surveys; wish to make certain on-line information requests from us; and/or from users who wish to participate in on-line contests, sweepstakes, promotions and discussions sponsored by us on this Site and mobile applications. The type of information so requested or collected by us may include user contact information (like their name, mailing address, and email address), billing information (like credit card number and expiration date) and user demographic information (like their zip code, age or income level). The visitor’s contact information will be used to contact the visitor when the visitor has expressed interest in being contacted (visitors may opt-out of receiving future mailings by by submitting the form here https://www.citizenwatch.com/us/en/ccpa.html

Information Collected Automatically
As you navigate through and interact with our Site or services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

Information You Provide to Our Affiliates and Subsidiaries
We may get your personal information from a company controlled by or under common control with Citizen.

Information Collected from Other Sources

We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our service to you, and prevent or detect fraud.

2. COOKIES AND OTHER TRACKING TECHNOLOGIES

We may use cookies, embedded scripts, software development kits (“SDKs”) and other similar tracking technologies (collectively, “Tracking Technologies”) to collect additional personal information automatically as you interact with the Services and to personalize your experience with our Services. We also may use these technologies to collect information about your online activities over time and across third party websites or other online services (“behavioral tracking”).

Cookies
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information. We use first-party and third-party cookies for the following purposes: to make our Services function properly, to improve our Site or services, to make login to our Site or services easier (such as by remembering your User ID), to recognize you when you return to our Site, to track your interaction with the Site or services, to enhance your experience with the Site or services, to remember information you have already provided, to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and to provide a secure browsing experience during your use of our Site or services. The length of time a cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted (i.e. after you have finished browsing).

We may place cookies from third-party service providers who may use information about your visits to other websites to target advertisements for products and services available from us. We do not control the types of information collected and stored by these third-party cookies. You should check the third-party's website for more information on how they use cookies. The following types of cookies are used on our Site:

We use Google Analytics on our web sites to collect usage data, to analyze how users use the web sites and to provide advertisements to you on other websites. For more information on the privacy practices of Google, please visit https://policies.google.com/privacy?hl=en. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

Behavioral Remarketing
We also use remarketing services to advertise on third-party websites to you after you have visited our Site or used our Services. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Site. We use Google and other third parties these purposes. For more information on how to opt out of these ads, see “Your Choices” below.

Other Tracking Technologies
We may also use tracking technologies to collect "clickstream" data, such as the domain name of the service providing you with Internet access, your device type, IP address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our Site, webpages viewed, content searched for, access times and other relevant statistics, and assign unique identifiers to the device or other credentials you use to access the Site for the same purposes.

Pages of our Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Pages of our Site may also use JavaScript, which are code snippets embedded in various parts of websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components; entity tags, which are HTTP code mechanisms that allow portions of websites to be stored or “cached” within your browser to accelerate website performance; and HTML5 local storage, which allows data from websites to be stored or “cached” within your browser to retrieve data in HTML5 pages when the website is revisited.

Your Choices
We think that you benefit from a more personalized experience when we know more about you and what you like. However, you can limit the information you provide to us, and you can limit the communications that we send to you. In particular:

We use internet and network activity information and device data to directly serve you ads on third-party websites and mobile applications. These ads will display the AdChoices icon. If you prefer not to receive ads from Citizen on third-party sites, you can click on the AdChoices icon in the ad, which will direct you to an AdChoices page where you can opt-out of receiving ads served by Citizen. Visit the DAA’s AdChoices page (https://youradchoices.com/) to learn more about interest-based advertising and to opt out of having cookies placed by ad-serving companies.

Currently, we do not alter our data collection and use practices in response to Do Not Track signals.

Location Information
You may be able to adjust the settings of your device so that information about your physical location is not sent to us or third-parties by (a) disabling location services within the device settings; or (b) denying certain websites or mobile applications permission to access location information by changing the relevant preferences and permissions in your mobile device or browser settings. Please note that your location may be derived from your WiFi, Bluetooth, and other device settings. See your device settings for more information.

3. HOW WE USE YOUR INFORMATION

We will only use your personal information as described in this Privacy Policy or as disclosed to you prior to such processing taking place.

We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please use the contact information in the “Contact Us” section below to notify us of your opt-out preference.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

4. SHARING AND DISCLOSURE OF YOUR INFORMATION

If you choose to provide personal information, we may use it ourselves or share it with entities who provide services for us in connection with our Services. We do not otherwise share, sell, or lease personal information to any third parties for their marketing or other uses. We may disclose your personal information as described below.

Please note that we may disclose, without restriction, aggregated or anonymized information about our users, which is information that does not identify any specific individual.

5. COMMUNICATION PREFERENCES

To provide our Services to you, we may send you communications related to your transactions, security, or the administration of our Services. From time to time, we may also send you other messages or updates about Citizen, our website, and promotions or other activities. If you do not wish to receive non-transaction/security related communications from us, you may opt-out by clicking the “unsubscribe” link in the communication or contact us where specified in the “Contact Us” section, below.

If you opt out of receiving communications from us, we may still send you service communications such as emails about your account, your purchases, or services we are providing to you. Please note that "opt-out" and "unsubscribe" requests may not take effect immediately and may take a reasonable amount of time to receive, process and apply, during which time your Information shall remain subject to the prior privacy settings. Additionally, you should be aware that any information provided to third parties prior to your election to opt-out or unsubscribe will not be retrieved or rescinded, unless required by applicable law.

Similarly, you may opt in to receive text (sms) messages, telephone calls and mailings. Where our mobile applications allow for the delivery of “push notifications” you can also opt out of receiving these notifications by toggling the “Notifications” switches within our mobile applications to “off.” You an opt out of text (sms) by replying STOP. By downloading and using our mobile applications, you may receive promotional messages, offers, news and information about Citizen within the mobile application itself. These “in app” messages are part of our mobile application’s functionality and cannot be turned off. If you do not want to receive “in app” messages, offers, news and information, do not download or use our mobile application.

6. ACCESS, CORRECTION, AND DELETION OF YOUR PERSONAL INFORMATION

You have the right to access, correct and delete your personal information that you shared with us on our Site or by using our Services. We are committed to ensuring that your personal information is kept accurate and up to date. However, it is up to you to update it with any changes. You may notify us via the information in the “Contact Us” section below to request access to, or to correct any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you no longer wish to have your personal information processed, you may request to delete your account and the information in your account, subject to certain limitations, by emailing us as described below. Once you submit your request, we will send an email to the email address linked to your account requesting that you confirm your deletion request. Once you confirm your request to delete your account and data, your account will no longer be accessible while we process your request. Once you confirm your request, this process cannot be cancelled, undone, withdrawn, or reversed. When your account is deleted, all associated personal information is deleted.

7. RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Citizen will also retain Site and services usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer periods.

8. CALIFORNIA PRIVACY RIGHTS

This section applies only to California residents. Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), below is a summary of the Personal Information categories, as identified and defined by the CCPA (see California Civil Code section 1798.140 (o)), that we collect, the reason we collect your Personal Information, where we obtain the Personal Information, and the third parties with whom we share your Personal Information:

We generally do not collect education-related information. For more information about the Personal Information we collect and how we collect it, please refer to Sections 1 and 2, above.

We collect your Personal Information for the business purposes described in Section 3, above. The CCPA defines a “business purpose” as the use of Personal Information for the business’s operational purposes, or other notified purposes, provided the use of Personal Information is reasonably necessary and proportionate to achieve the operational purpose for which the Personal Information was collected or another operational purpose that is compatible with the context in which the Personal Information was collected.

The categories of third parties with whom we may share your Personal Information are listed in Section 4, above.

Privacy Rights

If you are a California resident, you have rights in relation to your Personal Information; however, your rights are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of our network systems.

9. DATA SECURITY

We take precautions to protect personal information under our control from misuse, loss or alteration. Our security measures include industry-standard physical, technical and administrative measures to prevent unauthorized access to or disclosure of your information, to maintain data accuracy, to ensure the appropriate use of information, and otherwise safeguard your personal information. Please recognize that protecting your personal information is also your responsibility. We ask you to be responsible for safeguarding your password and other information you share with us through our Services.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

10. INTEGRATION OF THIRD-PARTY PLATFORMS AND SERVICES

The Site may be linked to, rely on and be integrated with websites, applications, interfaces, services and platforms operated by other companies, including third-party services. The Site may also feature advertisements from these companies. We are not responsible for the privacy practices of such websites, applications, interfaces, services and platforms operated by third parties that are linked to, rely on and/or integrated with the Site or for the services or the privacy practices of third-party advertising companies. Once you leave this Site or our Services via a link, access a third-party service or click on an advertisement, you should check applicable privacy policies to determine, among other things, how related companies process personal information they may collect about you. This Privacy Policy applies solely to information collected by Citizen.

11. CHILDREN’S PRIVACY

Our Services are not intended to attract children under 18. Accordingly, we do not knowingly solicit or collect personal information from anyone we know to be under 18 years of age. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at info@citizenwatch.com. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

12. CONTACT US

If you have any questions about this Privacy Policy, please contact us by email at info@citizenwatch.com.